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NEPTUNE'S COVE Belize Tours • San Pedro
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Terms of Service

Official operating terms, reservation deposit policies, cancellation guidelines, and marine reserve regulations for Neptune's Cove Belize Tours.

Last Updated: September 2026 • San Pedro, Ambergris Caye, Belize

1. Acceptance of Terms

Welcome to Neptune's Cove Belize Tours. By browsing our website (neptunescovebelize.com), submitting an adventure inquiry through our contact forms, reserving a tour, or boarding our vessels, you acknowledge and agree to comply with and be bound by the following Terms of Service, along with our Privacy Policy.

If you do not agree with any part of these terms, please refrain from using this website or booking excursions with our operations. Any person completing a booking on behalf of a group or family certifies that they possess legal authority to bind all participants in their party to these terms.

2. Tour Operator Credentials & Registered Office

Neptune's Cove Belize Tours is a duly registered, licensed tour operator certified by the Belize Tourism Board (BTB) and the Belize Port Authority. Our physical shop and marina dock are situated at:

Neptune's Cove Belize Tours
Boca del Rio Drive, San Pedro Town, Ambergris Caye, Belize
Telephone / WhatsApp: +501 601-7811
Email: toursncb@gmail.com

All maritime operations, boat charters, snorkeling expeditions, and scuba dives are guided exclusively by 100% licensed Belizean boat captains and certified PADI divemasters with current emergency first responder qualifications.

3. Reservations, Rates & Deposit Policies

All tour rates listed on this website are quoted in United States Dollars (USD). We provide flexible payment options to secure your boat and crew:

  • 50% Reservation Deposit: Guests may secure their vessel and preferred tour date by paying a 50% deposit online via PayPal or credit/debit card. The remaining 50% balance is settled upon dock check-in in San Pedro prior to departure (payable in USD cash, BZD cash, or card).
  • 100% Full Prepayment: Guests may optionally elect to pay the entire 100% balance during online checkout for zero payment due on the day of their excursion.
  • Add-on Services: Selected extra services (such as equipment rentals, beach BBQ upgrades, ceviche platters, or resort dock pickups) are itemized clearly on your booking voucher.

Upon successful deposit capture, an automated booking confirmation containing your departure time, dock meeting instructions, and trip details is generated and transmitted to your registered email address.

4. Belize Marine Park & Conservation Fees

To protect our world-heritage coral reefs, the Belize Fisheries Department and National Protected Areas System mandate entrance wristbands for protected marine reserves:

Hol Chan Marine Reserve & Mexico Rocks Conservation Fees:
A government conservation fee of $15.00 USD per person is required for entry into Hol Chan Marine Reserve, Shark Ray Alley, and Mexico Rocks. These fees are collected on behalf of park rangers and directly fund biological monitoring, marine ranger patrols, and barrier reef preservation.

Marine park fees may be settled directly with your captain or dock coordinator in cash upon check-in unless explicitly indicated as included in your private charter package.

5. Cancellation, Rebooking & Weather Refund Policies

You may cancel your booking at any time; however, you must communicate the cancellation in writing (via email to toursncb@gmail.com or via WhatsApp). Cancellation charges apply as shown below from the day we receive the written notice:

30 Days or More Prior to Excursion: 100% of the cost is refundable, processed back to your original payment method.
29 to 10 Days Prior to Excursion: 50% of the cost is refundable, or you may elect to transfer your payment toward a rescheduled excursion.
10 Days or Fewer Prior to Excursion / No-Show: 100% of the total cost is non-refundable, as boats, crew, and licensed captains have been formally scheduled and committed.
Bad Weather & Marine Closures: Safety is our #1 priority. If the weather is bad and we cannot go out, our captains will first try to reschedule your excursion to another date during your stay. If for any reason we cannot reschedule, we will issue a 100% full refund.

6. Captain Safety Authority & Vessel Conduct

Under Belize maritime statutes, our licensed captains exercise full and absolute command of the vessel at all times. Guests must adhere to the following safety protocols:

  • Life jackets (PFDs) are provided for every guest and must be worn whenever directed by the captain or divemaster. Children under 12 must wear life jackets while underway.
  • The captain reserves the right to alter itineraries, change snorkel/dive sites, or return to dock if sudden weather, squalls, or maritime hazards arise.
  • Intoxication, disruptive behavior, or refusal to comply with safety directions may result in termination of the excursion without refund.

7. Belize Barrier Reef Conservation & Wildlife Etiquette

The Belize Barrier Reef is the largest living barrier reef in the Western Hemisphere and a UNESCO World Heritage Site. To ensure its protection:

  • Zero Touch Rule: Standing on, kicking, touching, or harvesting living coral is strictly prohibited under Belize law and carries severe statutory fines.
  • Wildlife Respect: Harassing, pursuing, riding, or holding nurse sharks, stingrays, sea turtles, or manatees is prohibited. Snorkelers and divers must maintain respectful observer distance.
  • Reef-Safe Sunscreen: Guests are strongly encouraged to wear mineral-based (zinc oxide / titanium dioxide) reef-safe sunscreen or UV protective rashguards to safeguard delicate corals.

8. Passenger Health, Swimming & Scuba Diving Requirements

Participation in aquatic adventures requires a baseline level of physical fitness and health awareness:

  • Certified Scuba Divers: Must present a valid certification card (C-card) from PADI, NAUI, SSI, or an equivalent recognized agency prior to equipment issue. Divers must complete a standard PADI Medical Statement. If any medical condition applies, a physician's written clearance is mandatory.
  • Flying After Diving: Per international hyperbaric safety guidelines, divers must allow a minimum of 18 to 24 hours between their last scuba dive and domestic or international flights.
  • Medical Disclosures: Guests with cardiovascular conditions, epilepsy, recent surgeries, or pregnancy must inform our team prior to booking so suitable accommodations or advice can be provided.

9. Maritime Risk & Liability Waiver

Marine activities including boating, open-ocean swimming, snorkeling, fishing, and scuba diving carry inherent natural risks, including unpredictable sea states, tides, currents, changing weather, and encounters with marine organisms.

While Neptune's Cove Belize Tours maintains comprehensive commercial maritime insurance, adheres to strict BTB safety requirements, and equips all vessels with first-aid, emergency oxygen, and marine VHF radios, guests participate voluntarily and assume standard inherent risks associated with maritime excursions. Prior to vessel boarding, each adult guest (or legal guardian for minors) is required to sign our standard Belize Tourism Board Passenger Manifest & Liability Release.

10. Governing Law & Jurisdiction

These Terms of Service and any contractual agreements for tour services shall be governed by, construed, and enforced in accordance with the substantive laws of Belize. Any dispute, claim, or controversy arising out of or relating to services rendered by Neptune's Cove Belize Tours shall be subject to the exclusive jurisdiction of the competent courts of Belize, seated in the judicial district of Ambergris Caye.

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