Privacy Policy & Cookies

1. Our Privacy Commitment

At Neptune's Cove Belize Tours, we value the trust you place in us when planning your Caribbean vacation, snorkeling trips, and scuba adventures. We are committed to safeguarding your personal data and ensuring complete transparency regarding how your information is gathered, used, and secured in compliance with the Belize Data Protection Act and international best practices (including GDPR and CCPA guidelines).

2. Information We Collect

We collect only the personal information necessary to deliver exceptional guided boat charters, coordinate resort dock pickups, answer inquiries, and ensure maritime safety:

• Inquiry Form Data: Full name, email address, phone or WhatsApp number, tour of interest, estimated tour date, party size, and message details submitted through our contact forms.
• Reservation & Manifest Data: Primary guest contact information, total passenger counts (adults and children), preferred departure times, dietary preferences for beach BBQs, and hotel/resort dock pickup locations on Ambergris Caye.
• Maritime Manifest Information: Names and emergency contact details collected at the dock as mandated by the Belize Port Authority and Belize Tourism Board (BTB) for passenger vessel manifests.
• Technical Server Logs: IP address, browser user-agent, operating system, referring URL, and timestamps collected automatically to protect against fraudulent traffic, bot abuse, and malicious form submissions.

3. Payment Security & Zero Credit Card Storage

All online transactions (whether for a 50% down payment deposit or 100% full prepayment) are processed through PayPal's secure, PCI-DSS Level 1 certified payment gateway using 256-bit SSL encryption. When you finalize payment, your card information is transmitted directly to PayPal. We receive only transaction status tokens, order verification IDs, and customer email receipts required to generate your tour voucher.

4. How We Use Your Information

We utilize collected traveler information strictly for legitimate operational purposes:

• Confirming tour reservations and issuing itemized adventure vouchers.
• Communicating critical itinerary updates, weather advisories, or small craft warnings.
• Coordinating boat pickups at your San Pedro beachfront resort or meeting at our Boca del Rio dock.
• Responding promptly to traveler questions regarding gear rental, child policies, or custom charters.
• Ensuring compliance with Belize maritime safety and tourism regulations.
• Preventing automated spam, brute-force attacks, and unauthorized system access.

5. Cookie Policy & Tracking Technologies

Cookies are small text files placed on your device to ensure smooth website operation and retain user preferences. We classify our cookies into the following categories:

6. Managing Your Cookie Choices

When you first arrive on our website, a Cookie Consent banner appears allowing you to Accept All Cookies or Reject Non-Essential cookies.

You maintain complete control over your choice and may change your preference at any time during your browsing session by clicking the button below:

You can also configure your web browser (Chrome, Safari, Firefox, Edge) to block or delete cookies from your browser history. Please note that blocking essential cookies may affect cart and booking functionality.

7. Third-Party Sharing & Non-Disclosure Policy

We do not sell, rent, trade, or monetize your personal information to marketing brokers, advertisers, or third-party lead generation companies.

We disclose personal data strictly to trusted operational partners under rigorous confidentiality agreements:

• PayPal Inc.: Secure payment authorization and fraud screening.
• Transactional Email Services: Secure dispatch of reservation confirmations and inquiry responses.
• Government Maritime Authorities: Passenger manifests provided exclusively to Belize Port Authority or Belize Coast Guard officials upon mandatory regulatory inspection.

8. Data Retention & Security Measures

We implement comprehensive technical and administrative safeguards to protect your personal data against unauthorized access, loss, or misuse:

• All web traffic between your browser and our servers is secured with TLS/SSL encryption (HTTPS).
• Database systems are protected behind hardened firewall architectures with multi-factor administrative authentication.
• Contact inquiries and completed booking manifests are retained for accounting and regulatory audit periods, after which they are safely purged.

9. Your Privacy Rights

Regardless of your country of residence, you possess the right to:

• Access: Request a summary of personal information we maintain regarding your bookings.
• Correction: Request immediate rectification of incorrect contact details, hotel pickup info, or passenger names.
• Deletion: Request permanent erasure of your inquiry data, subject to statutory Belize maritime and tax record retention requirements.
• Withdrawal of Consent: Modify your cookie consent preferences or request to be removed from communication lists at any time.

10. Privacy Questions & Data Requests

To exercise your privacy rights or request clarification regarding our data protection policies, please contact our administrative team: